Information Technology Officer

Job Title: Information Technology Officer, Motor Vehicle Registration Project  

Position Type: Local Contract

Reports to: IT Supervisor, Motor Vehicle Registration Project

Job Purpose: To maintain MVR computer networks, providing technical support, installation and configuration of hardware and software, and solving technical problems as they arise.

Key Duties:

• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Monitor and maintain computer systems and networks.
• Respond in a timely manner to IT service issues and requests.
• Providing technical support across the MVR Operations (this may be in person or over the phone)
• Set up user accounts for new users and educate them on log in and resolve issues arising.
• Maintain and troubleshoot all network and computer related issues.
• Integrate security, physical control solutions for all confidential data and systems.
• Monitor performance and manage parameters to provide fast responses to front-end users.
• Troubleshoot and repair of hardware, operating systems, and applications.
• Identify security gaps and provide relevant solutions in consultation with the Head of IT
• Conduct electrical safety checks on computer equipment.
• Enhance office IT system through appropriate upgrades and advise management on required improvements.
• Provide overall IT administrative support.
• Maintain records of software licenses

Person Specifications: