Information Technology Manager

Job Title: Information Technology Manager, Motor Vehicle Registration Project  

Position Type: Local Contract

Reports to: Project Manager, Motor Vehicle Registration Project

Job Purpose: To lead and manage the development, implementation, maintenance and support of all IT systems and infrastructure in the delivery of MV registration services in order to enhance efficiency and effectiveness of MVR Section operations

Key Duties:

• Provide guidance on IT strategy and standardize MVR Section IT platforms to ensure that all IT components are compatible and well structured

1. Research on Technology trends and guide the evolution of Information, Communication and Technology systems in MVR Section
2. Review, lead and guide the development of IT specifications for completeness and consistence

• Chair meetings/engagements with IT service providers to address relevant issues for improvement in service provision

1. Review and approve payments for IT service providers
2. Manage and monitor contracts for IT procurements and ensure renewal schedules are up to date all the time
3. Lead, prioritize and control projects and the project portfolio as they relate to the selection, acquisition, development and installation of major information systems

• Set and monitor the implementation of IT service standards and service Level Agreements to improve cost effectiveness and service quality

1. Develop, update and disseminate realistic standards of service quality for Information Technology in line with the ITIL (IT Infrastructure Library)
2. Lead the identification, deployment and monitoring of IT service management frameworks (SLAs, OLAs, etc.) and ensure IT system operation adheres to applicable laws and regulations

• Develop and lead the implementation of mechanisms/ tools for tracking, reporting and taking action on anomalies in IT service and quality as well as service improvement plan

1. Develop, facilitate and lead the implementation of mechanisms for sensitization of stakeholders on the relevance of the IT Service function, its procedures and impact; create, locate and share IT knowledge and expertise with staff and Management to solve problems
2. Establish and monitor the implementation of mechanisms of tracking and responding to stakeholders’ inquiries, objections, and stakeholder involvement.

• Develop and implement robust business processes, knowledge management and support communications systems in the business unit for efficiency

1. Develop systems for periodic dissemination of information to relevant stakeholders on the status of the operations of the business unit as well as anticipated future action
2. Lead and participate in the continuous review and improvement of IT policies, procedures in line with relevant IT laws, best practices and international standards

• Lead the development, deployment and monitoring of all MVR Section data warehousing solutions

1. Lead the maintenance of the highest level of IT service availability in line with SLAs and best practices
2. Lead the development of service improvement plans (Continuous Quality Improvement) in a formal and institutionalized way
3. Develop and monitor the implementation framework(s) for automating the tracking, storage and retrieval of information in the MVR Section

• Lead the development of business support initiatives to foster increased productivity and efficiency

1. Lead the development of frameworks to improve internal staff and external stakeholder capability and exposure to technology solutions that improve business efficiency
2. Track and periodically report on the efficiency and return on investment in the utilization of IT infrastructure and software

• Develop frameworks for periodic IT capacity planning for people, process and technology

1. Lead the development of a corporate-wide process-oriented organization system that optimizes cross-business interfaces and productivity
2. Provide advisory services to MVR Section management and clients on matters relating to the deployment or outsourcing of IT investments
3. Support the institutionalization and standardization of data management, maintenance of data integrity, data warehousing and data mining in MVR Section

• Lead the development and monitoring performance of frameworks for IT business continuity, managing redundancy, contingency planning, disaster management and change management
• Develop and monitor the implementation of programs to improve the capacity, motivation, performance, and productivity of staff in the business unit so as to enhance the quality of their service delivery

1. Develop and communicate the strategy and work plan for the division
2. Lead, guide and support the division in performance planning, monitoring and evaluation processes and account to management, the performance of the department.

• Develop and guide the implementation of staff motivation programs

1. Lead the identification of capacity gaps in the business unit, approve suitable development programs and establish strategies to monitor their implementation
2. Create and continually enhance an enabling environment to enable all staff to maximize their performance, innovation, and creativity potential
3. Lead the development of a culture of client orientation in the business unit

• Provide coaching and mentoring for staff as well as set up frameworks for their coaching and succession planning

Person Specifications: